Help & Support

Subscriptions are managed by Apple: open the Settings app, tap your name, then Subscriptions › Buglet › Cancel Subscription. You can also get there from Buglet: Settings › Manage subscription.

Cancel at least 24 hours before your trial or current period ends to avoid the next charge. You keep access until the end of the time you've paid for. Deleting the app does not cancel a subscription.

The yearly plan starts with a 7-day free trial. If you allow notifications, we remind you on day 5. If you don't cancel, the yearly subscription ($19.99 in the US, shareable with your family) starts when the trial ends. The monthly plan ($3.99) has no trial. Every new install also gets 3 free scans.

Sign in with the same Apple Account you subscribed with, open Buglet and tap Settings › Restore purchases. Your Bugdex doesn't move automatically; see below.

Yes. Both plans support Apple Family Sharing, so everyone in your family group can use Buglet on their own iPhone.

Apple handles payments and refunds; request one at reportaproblem.apple.com.

Yes, a generous one: up to 40 scans a day, including during the free trial.

Buglet shows this red banner for any bug that can sting, bite or has irritating hairs, even helpful ones like bees and garden spiders, and whenever it can't rule out a dangerous look-alike. It's deliberately cautious. Please keep a safe distance and let a grown-up decide what to do.

No. Buglet identifies bugs, not bites, stings or skin, and it gives no medical advice. If someone is bitten or stung and feels unwell, get medical help right away. In an emergency, call your local emergency number.

We'd rather you didn't. Identifications from a photo can be wrong, and some harmless-looking bugs aren't. Buglet's advice is always to watch from a safe distance, and only a grown-up should ever move a bug.

Buglet never suggests killing bugs or using pesticides. For pests it may suggest gentle ideas, like welcoming ladybugs or covering food. For a real infestation, contact a qualified pest professional.

• Zoom in, don't move closer. Never pick a bug up to photograph it.
• Daylight and a steady hand: blurry photos of moving bugs are the most common problem.
• Get the whole bug in the frame, from above or the side, with legs, wings and antennae visible.
• One bug per photo.
• Photograph the bug, not a bite: Buglet identifies bugs only.

Buglet uses AI to identify bugs from a photo. It does best with sharp photos of common bugs, and in our tests on clear photos it named most of them correctly. Many species are hard to tell apart from a photo, so every result shows a confidence level, "Could also be" look-alikes and a "Look closer" check you can do just by looking. Treat a result as a well-informed starting point.

Thousands: insects, spiders and other creepy-crawlies from all over the world. The Bugdex is the 68 bugs you're most likely to meet, to collect and tick off. Anything else you find still gets identified and saved as a bonus bug.

It tells you what the bug means for your garden and home: a friend (pollinators, pest-eaters and recyclers), a pest (eats plants, food or homes), harmless (just passing through) or careful (can sting or bite in a way that matters). Plus a simple "what to do".

Try the "Look closer" check and rescan a sharper photo. If it's still wrong, email us the photo and what you think it is. It really helps.

You can browse your Bugdex, badges and map offline, but identifying a new bug needs an internet connection. No signal? Take the photo with your camera and scan it from your photo library later.

On your iPhone, and, if you're signed in to iCloud, in your own private iCloud, so it follows you to a new phone signed in to the same Apple Account. It's never uploaded to us. You can turn iCloud backup off in Buglet's Settings.

The photo goes securely to our server, which passes it to Google's Gemini AI (on a paid plan, so it isn't used to improve Google's products) and returns the result. Our server doesn't keep the photo. See our Privacy Policy.

Only if you turn on the finds map ("Pin my finds"). Then the place is saved with each find on your phone, never sent to us. Turn it off anytime in Buglet's Settings.

No. There's no sign-up or login.